Field survey Nº 01Digital & AI services for small businesses

Lost inyour owntech?

I'm Nick Cresner. I spent 9 years mapping the world at HERE Maps. Now I help small businesses find their way with websites, AI automation, tidier processes, SEO and ongoing support. One to one, in plain English.

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1The route · services

Six stops.
One person.

Get on wherever your business needs it. Get off when it's sorted. Every stop is me, start to finish.

  1. Stop 01

    Websites

    New sites and rebuilds, built quickly, with an easy way to update them yourself and an optional care plan.

  2. Stop 02

    AI automation

    Taking repetitive jobs like enquiries, follow-ups, invoices and chasing off your plate.

  3. Stop 03 · Interchange

    Processes

    Mapping how work really flows and tidying it up before automating anything.

  4. Stop 04

    SEO & local visibility

    Google Business Profile, search, and showing up when people ask AI assistants for a recommendation.

  5. Stop 05

    AI optimisation

    Practical, safe help using tools like ChatGPT day to day, for you and your team.

  6. Stop 06

    Ongoing support

    One person to call when something technical needs sorting.

2Field method · how I work

I come and look
before I build.

9 years of fieldwork at HERE Maps taught me to go and see how things really work on the ground. So that's where we start.

  1. Recce

    We sit down, in person if you're local to North London or on a call anywhere in the UK, and I see how your business really runs.

  2. Sketch

    I think visually. You get sketches and screens, not long documents.

  3. Prototype, early

    I build quickly, so you'll usually see something working early on and can react to something real.

    ← my favourite bit

  4. Build

    Shaped by your feedback, and explained in plain English as we go.

  5. Care

    An optional care plan and ongoing support. One person to call.

No jargon.No hard sell.No slide decks.Approved · N. Cresner

Most small business owners I meet are brilliant at what they do and short on time. The website is out of date, enquiries slip through the cracks, the same admin gets done by hand every week, and everyone says you need "AI" without explaining what that means for a business your size.

That's the gap I fill.

You deal with me, start to finish.
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Nick, N12

3Map legend · about me

I've mapped the world. Your business is smaller. I'll manage.

I'm Nick, a dad of two based in North Finchley. I help small businesses get their tech working for them rather than against them. Here's how I got here.

  • 2007–2016

    Fieldwork: HERE Maps

    9 years working on map data, much of it out in the field.

  • 2017 on

    Retrained as a web developer

    Then several years configuring a software platform for film and TV production companies.

  • 2022 on

    Director of two small property companies

    So I know what it's like to be the person who has to make everything work.

  • Most recently

    Operations, London property maintenance firm

    Built the data, reconciliation and debt-chasing tools the business was missing.

  • Now

    Nick Cresner, Digital & AI Services

    Websites, automation, processes, SEO and support, one to one. In person around North London, remotely across the UK.

4Recent work

Still being
surveyed.

Recently I've been building websites for a couple of independent consultancies, from first prototype to launch and ongoing care. The case studies go here once the clients are happy to share them.

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An independent consultancy

New website, from first prototype to launch and ongoing care. Anonymised unless the client agrees to be named.

Placeholder · case study

A second independent consultancy

Website build, from first prototype to launch and ongoing care. Anonymised unless the client agrees to be named.

5Contact

Drop me
a pin.

[email protected]

Tell me what's on your "I really should sort that" list. I'll reply personally, in plain English, with no hard sell.

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